Your boat is safe
You are trusting an insured, supervised service network — not a middleman. Here is exactly how we work.
Two-layer guarantee
Both the on-site crew and the platform side are insured — no single weak link.
The service provider is insured
Before any cleaning or maintenance firm joins the MarinaWash network, we require professional liability insurance. That cover includes physical damage that may occur while working on your boat — scratches, paint damage, equipment harm, and similar.
MarinaWash carries its own liability cover
As a platform we hold separate general liability insurance for our brokerage activity — covering issues related to provider selection and process management.
Our insurance details
This section is updated as policies are finalized — we never publish false or incomplete information.
- Insurer
- Will be published here once the policy is complete
- Policy type
- Professional Liability / General Liability
- Coverage limit
- Will be published here once the policy is complete
If damage occurs
Steps will be updated with timing and procedure details as policy terms are finalized.
Report
If you notice damage during or after the service, tell us as soon as possible (target: within 24 hours) — by phone, WhatsApp, or email.
Assess
We document the damage with photos and inspect on site when needed.
Evaluate
The claim is reviewed under the service provider’s professional liability insurance.
Resolve
Repair or compensation begins, and we keep you informed at every step.
Frequently asked questions
Clear answers on insurance, the claims process, and payment.
Depending on the nature of the damage, the service provider’s professional liability insurance is engaged first.
No — insurance is required for every firm in our network; it is part of how we choose partners.
Payment is collected through MarinaWash after the service is complete — so the full process stays on record.
Write to hello@marinawash.com or reach us through the support channel after booking.
Have a question?
Let’s clarify the guarantee process together — or book a wash right away.